Shipping policy
Shipping Policy
At The Pawsio, we are committed to getting your order to you as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days after payment is received. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify customers by email if there is a significant delay in shipment.
Shipping Times
Estimated delivery times depend on your location and the shipping method selected at checkout.
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–5 business days
- International Shipping: 7–21 business days
Please note that delivery times are estimates and are not guaranteed.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
From time to time, The Pawsio may offer free shipping promotions. These promotions will be clearly stated on our website when available.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information, if available.
Shipping Delays
The Pawsio is not responsible for shipping delays caused by carriers, weather, customs, or other circumstances beyond our control.
Incorrect Shipping Addresses
Please make sure your shipping address is correct at checkout. The Pawsio is not responsible for orders shipped to incorrectly provided addresses.
If you notice an error in your shipping information, please contact us as soon as possible at shawnwebster94@gmail.com.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at shawnwebster94@gmail.com within 7 days of delivery or expected delivery date. We will do our best to assist you in resolving the issue.
International Orders
For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply.
Contact Us
If you have any questions about this Shipping Policy, please contact us at:
The Pawsio
Email: shawnwebster94@gmail.com