Shipping Policy

Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with Pawsio! We are committed to delivering your pet products as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you via email.

Shipping Times

Estimated delivery times:

  • United States: 5–15 business days
  • Canada: 7–20 business days
  • International Orders: 10–30 business days

Please note that shipping times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items ordered. We may offer free shipping promotions from time to time.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and tracking information.

Please allow 24–72 hours for tracking information to become available after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Pawsio is not responsible for delays or lost packages resulting from incorrect addresses provided during checkout.

Lost or Stolen Packages

Pawsio is not responsible for packages marked as delivered by the shipping carrier. If you believe your package has been lost or stolen, please contact the carrier directly and reach out to our support team for assistance.

Shipping Delays

Delivery times may be affected by factors outside of our control, including:

  • Weather conditions
  • Customs processing
  • Carrier delays
  • Holidays
  • High shipping volume periods

We appreciate your patience and understanding if delays occur.

International Shipping

Customers are responsible for any customs fees, import duties, taxes, or other charges that may apply to international shipments.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

Pawsio Support
Email: support@pawsio.com

We are happy to assist you and will respond as quickly as possible.