Return Policy

Return & Refund Policy

Last Updated: May 30, 2026

At Pawsio, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Be returned within 30 days of delivery.

Certain items may not be eligible for return due to hygiene or safety reasons.

Non-Returnable Items

The following items cannot be returned:

  • Used pet products
  • Opened grooming or hygiene products
  • Gift cards
  • Clearance or final sale items
  • Personalized or custom-made products

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review your request and provide a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item was damaged upon arrival.
  • The wrong item was received.
  • The product arrived defective.

Exchanges

We currently replace items only if they are defective, damaged, or incorrect. Please contact our support team if you need assistance.

Order Cancellations

Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Pawsio Support
Email: support@pawsio.com

Please include your order number in all correspondence so we can assist you as quickly as possible.

Thank you for choosing Pawsio and trusting us with your pets’ needs.